Managed Services & Support For IT Companies
Combining in-depth SAP and Industries expertise with knowledge of your business processes. We provide our services remotely, on location and on a project basis.
Combining in-depth SAP and Industries expertise with knowledge of your business processes. We provide our services remotely, on location and on a project basis.
ERP Implementation is not just an event, it’s a journey.
It is like planting a tree. When you sow the seed, you need to nurture it as well. Only then, you will be able to enjoy the fruits and shade of the plant. For this, either YOU can take complete care of it or ask for expert help.
Many companies seek external support after ERP implementation. This may be due to timeline, cost, or other issues which refrain companies from handling the sustenance process. Squirrel Softech extends its complete support to such companies in their growth process. We, as reliable partners, provide expert and trust-worthy guidance in their journey of success. Taking up the complete responsibility of the work, our team gives more than 100% in terms of real value addition to your company.
We shoulder End-To-End responsibilities from consulting to implementation and support with premium cost and agility. Be it requirements analysis, scope analysis, customizations, system integrations, user policies, user training, or delivery, we guide our clients at every step.
Managed Services
- Functional / Technical Support
- Industry Specific Resource Allotment
- Various Ticket Model to Ensure Right Model for Right SAP Environment
- Continuous Improvement in Existing System & Troubleshooting
- L1 to L4 Support
Post Production Support
- Deployment of Industry Specific Resources – Onsite
- L1 to L4 Support
- Preventive Actions & Monthly Evaluation of Tickets Resolved
- Service Level Agreement for Prompt Support
Support Levels at Squirrel Softech
L1 - Help Desk Support
L1 Support is for the problems which can be resolved over phone, emails, chat, skype, etc. These typically include individuals who have very limited technical expertise.
L2 – Technical Support
L2 Support ticket requires more experienced consultants than L1 support consultants. It manages their raised incidents. L2 technicians follow documented processes provided by clients. They are expected to escalate the L3s when documentation is insufficient to complete the tasks or do not solve the incident.
L3 – Configuration Changes or Customization
L3 Consultants resolve issues that are typically difficult or subtle. They participate in management, prioritization, minor enhancements, problem management, stability analysis, etc. These support leaders are experts with specific and deep understanding in one or more SAP modules. L3 consultants are proactive in nature, can identify problems in advance, and look for continuous service improvement opportunities. If a fix involves a major enhancement or a development issue, then the problem is transferred to L4 through SAP OSS message.
L4 – SAP AG
Product-related issues which can be resolved only by SAP AG will be conducted as L4 support. Our L3 team will constantly communicate with SAP AG team to resolve the issue.
We provide Application Management Services (AMS) resulting in reduced costs, improved flexibility, and better SAP performance.
